Towards E-governance: The perceived effects of internet usage on the job performance of Benguet State University administrative personnel

Abstract

ABSTRACT LAUREEN BENDOZA LIKIGAN, May 2015. Towards E-Governance: The Perceived Effects of Internet Usage on the Job Performance of Benguet State University Administrative Personnel. Benguet State University, La Trinidad, Benguet. Adviser: Gretchen Gaye C. Ablaza, Ph.D. The study aimed to determine the frequency of the Internet usage of the Benguet State University Administrative Personnel; the frequency of Internet usage according to their age, sex, experience in IT, educational level, office assignment, and nature of position; the level of effect of Internet usage on the job performance; and the level of seriousness of the problems with Internet usage encountered by the personnel; as the university gears towards e-governance. To provide the perceived effects of Internet use on the job performance of the administrative personnel in the workplace, the study used a descriptive survey questionnaire that focused on the administrative personnel’s Internet usage in doing specified tasks. The results show that: (1) The frequency of the Internet usage of the administrative personnel of BSU is moderate; (2)There are significant differences in the frequency of the Internet usage of the administrative personnel of BSU according to age and office assignment but no significant difference was depicted vii according to sex, educational attainment, and nature of position; (3) The level of effect of Internet usage on the job performance of the BSU administrative personnel is moderate in terms of timeliness, efficiency, and quality; (4) There is a significant relationship between Internet usage and the job performance of the administrative personnel of Benguet State University; and (5) The level of seriousness of the problems with the Internet usage encountered by the administrative personnel is slightly serious. Based on the results of the study, the following are the recommendations: (1) Every personnel should be encouraged to use the Internet more frequent by initially including e-Governance on the strategic plan of the university, which will result to its inclusion on succeeding operations; (2) With the significant difference in age and office assignment but no significant difference in sex, IT experience, educational attainment, and nature of position, it is recommended that: (a) Older personnel should be motivated to expand their capacities and use more Internet services applicable in performing their assigned tasks by attending in house trainings on Internet usage for diverse participants, initiated by the HRDO (b) Male and female personnel must continue do computer-related tasks without gender biased perceptions and excuses since they are issued the same tasks and given the same facilities and the same Internet broadband capacity; (c) Training needs assessments that focus on the specific details of software and hardware literacy must still be conducted in consideration of the personnel’s IT experience viii to ensure proper grouping and Internet service trainings and facility orientation; (d) Personnel are encouraged to continue their educational advancements to expand their horizons, understand the benefits of using the Internet, to be incorporated on personnel development program planning; (e) Personnel assigned to different divisions are encouraged to explore the possibilities of the internet no matter how impossible it is for the tasks to be done with Internet services which increases their personal IT innovativeness; and (f) Personnel in the managerial level are challenged to attend e-Government consultations that are held by the national government to be enlightened on the blurry areas of Internet based information management systems or e-Governance to be imparted later to their subordinates; (3) The personnel have to continue utilizing technologies, specifically the Internet, which must be integrated on the university’s strategic plan, where an output shall also be expected from every sector, division and unit as have been practiced with the implementation of the SPMS. By then with proper training, appropriate facility, empowered personnel and innovative administrators can cope with the challenges of being a premiere state university in Asia, align to the Government-Wide Medium-Term Information & Communications Technology Harmonization Initiative (MITHI), E-Government Master Plan, SUC roadmaps and ASEAN integration.